Reference

tunai4d Legal Terms You Need to Know

The legal terms on tunai4d set out exactly what you agree to when you open an account, how your data is stored, and which rights you hold over…

Account rights clearly statedDANA, OVO, GoPay & QRIS transaction termsData retention policyJurisdiction: depends on local lawContact path for legal requests
tunai4d tunai4d Legal Terms You Need to Know
LEGAL CONTACT PATHS

How to Reach Us for Legal or Policy Matters

If you have a question about your rights, need to request data deletion, or want to flag a term that affects your account, our support team…

Live Chat — 24 Hours Reach our support team any time via live chat on the tunai4d site.
Email — Legal Requests Send formal data requests, deletion notices or written disputes to our legal email address.
Account Dashboard — Policy Access Your full terms document is accessible directly inside your account dashboard under Settings.
HOW WE HANDLE IT

Data, Cookies, Security and Your Account Rights

From account creation in Bandung or anywhere else in Indonesia, we apply a consistent set of data and security practices.

Cookie Policy

We use session cookies to keep your login active and analytics cookies to improve page load times.

Data Encryption

All account data, including your phone number, wallet details and transaction history for DANA, OVO, GoPay and QRIS, is encrypted…

Account Security Steps

Phone verification is required before account access is granted.

Data Retention Schedule

Transaction records are held for 24 months to meet financial audit requirements.

Who to Contact for Changes

To update personal data, correct a stored phone number or request a full account export, write to our legal email…

Jurisdiction and Eligibility

Whether you can open and use an account depends on local law in your region.

Frequent Legal Questions About tunai4d

The questions below are the ones we receive most often about our legal terms, account rights and data practices. If your question is not here, reach us through live chat or the legal email address listed above.

When you complete phone verification and activate your account, you accept our full terms of use. These cover account conduct, payment processing for DANA, OVO, GoPay and QRIS, data storage and the dispute process. The version current at activation applies to your account.

We share data only within the payment processing chain — for example, passing your wallet ID to DANA or OVO to complete a deposit. We do not sell or transfer personal data to unrelated third parties without your written consent.

Send a written deletion request to our legal email address with your registered phone number. We acknowledge within 24 hours and complete deletion within 14 days, subject to mandatory financial retention rules for transaction records.

Access to and eligibility for our platform depends on local law in your region. We recommend checking applicable Indonesian regulations before opening an account. Our terms are transparent about jurisdiction — nothing in them overrides local law where it applies.

Transaction records for all payment rails — including DANA, OVO, GoPay, QRIS, bank transfer via BCA, BRI, Mandiri or BNI, and virtual account — are retained for 24 months to satisfy financial audit obligations.

We use session cookies for login continuity and analytics cookies to improve page performance. You can adjust non-essential cookie settings via the footer link on any page without affecting your login status or account access.

Raise a written dispute through our legal email channel. For payment receipt discrepancies involving QRIS or bank transfer entries, include the transaction reference and date. We aim to respond within 3 working days and provide a written outcome.