Reference

Your tunai4d Privacy Policy at a glance

tunai4d Privacy Policy explains how we collect, use and protect details linked to your account, device and wallet activity.

Account dataWallet recordsDevice choicesPolicy requests
tunai4d Your tunai4d Privacy Policy at a glance
REQUEST HELP

Get privacy help beside your account

A clear contact route helps when you want to ask about the Privacy Policy, correct an account detail or check why a wallet reference appears in…

Policy questions Send a Privacy Policy question through the account support path.
Wallet references If a DANA, OVO, GoPay or QRIS receipt needs checking, share its reference through…
Account changes For a phone or profile correction, use the same support route and complete the…
DATA PRACTICE

What we do with your policy data

We keep the Privacy Policy practical by separating account identity, device signals and payment references in our working process.

Account details

We use your submitted contact and verification details to identify the account holder, provide access and respond to a Privacy…

Device signals

Login time, browser type and basic device signals can help us spot unusual access.

Cookies

Cookies and similar browser storage can remember session choices and help pages load correctly.

Account security

We may ask you to confirm your phone before changing account access or discussing sensitive records.

Retention

We keep account, payment-reference and support records for as long as service, dispute handling or legal duties require.

Your requests

You can ask what personal data we hold, request a correction or ask about deletion where allowed.

Privacy Policy questions before account access

These Privacy Policy answers address the account, device and payment-record questions we expect from Indonesian customers before they open an account. If your situation is different, use the support path shown in your account and include only the details needed to locate your record.

It covers account details, phone verification, device signals, cookies, support records and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use your phone number for account identification and verification before certain access or record changes. This helps us discuss personal data with the account holder rather than another person.

No. Payment references can help us match a receipt or status to your account, but we do not ask for or retain your DANA, OVO, GoPay or QRIS wallet password.

Use the account support path and request access to your personal data. We will verify account ownership, identify the records covered by the request and explain any legal restriction that applies.

Yes, you can ask us to correct an inaccurate account detail through support. We may request phone verification or another account check before changing information linked to your identity.

Cookies can maintain a browser session and remember selected settings when you move from phone verification to the lobby. Your browser controls can limit storage, although account access may then need extra steps.

Contact us through the support route shown in your account and ask about retention. We can explain how service, dispute or legal needs affect a record, with access handled where local law permits.